customercare@beautyjar.com

Telephone: (202) 664-7774
Beautyjar.com Customer Care
2000 Del Sol, Suite B-Bowie, MD 20721

Shop with Confidence  

Is it safe to use my credit card on your site?  

Yes, shopping at Beautyjar.com is safe. Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet 

Returns and Exchanges   

If you are unhappy with your purchase for any reason, we have a generous return policy. We want you to be happy with your products and with the experience of shopping with us. We realize that when shopping on the Internet, the product(s) you purchase may not always be what you expected. 

Our return policy   

• We do not accept returns and/or exchanges on items that have been opened or used unless the product is damaged or defective.

• We do not accept returns on: clearance, fashion accessories, skin care, hair care or makeup products.

• Open item(s) are subject to a 20% restocking fee.

• Shipping charges are non-refundable unless the return or damage was the result of our error.

• Item must be returned within 14 days of receipt in the same new condition with its original packaging

If you would like to return or exchange your order please send it to the address above. Please include your name, phone, order number, and reason for return or item to be exchanged for. We will process it within 7 business days of receipt. Send only via US Mail (NOT UPS or FedEx) and DO NOT require a signature. Include a Delivery Confirmation, as we cannot be responsible for packages that cannot be confirmed as delivered by USPS.  

ORDER STATUS

For your convenience, Beautyjar.com will automatically notify you concerning the status of your order.
Tracking your Order
Beautyjar will notify you via e-mail with the tracking number and carrier information as soon as your order is processed and shipped . Please allow approximately 24 hours before tracking the package.

Order modification/Changes /Cancellation
We accept all order changes/modifications/cancellations, provided your order has not been shipped. Please e-mail your exact changes, invoice number to our processing department customercare@beautyjar.com.                                                      

Order Confirmation
Once your order is placed, you will receive a confirmation email shortly after. You will also receive an email once your order has been shipped with a tracking number for your convenience.  

Images of products
We update our website regulary and try to keep current  and accurate with all new product images.If a particular product has been updated by the manufacturer before we have a chance to update our image, then the image on this site may not always represent the product you receive.

Clearance Items